Are you running a taxi business or startup? Have you decided to develop a Uber-like taxi app for your taxi business? At Space-O Technologies, we discussed with our taxi app expert, who suggested 10 must-have features to include in your taxi booking app. In this blog, we have listed and explained those 10 Uber app features in detail. Let’s check out which are those features!
If you are an aspiring business, operating for the millennial audience, then it is important that you cater to both convenience and urgency that the audience demands.
49% of the customers of on-demand apps are millennials. The statistic makes it clear how important on-demand is for this target group. The reason for the increasing usage of the on-demand apps can be attributed to the ease of use and the functional approach taken by these apps.
If statistics are anything to go by then at least 60% of the users in the U.S. are ready to pay extra to get the products delivered on the same day. They seek convenience and are ready to shell out the dime needed.
The on-demand models like Uber, Lyft, and Grab are not just suited for consumers, but also the employees working in this segment. For one, the on-demand sector has created plenty of job opportunities for the people around. Secondly, at least 70% of the employees working in this sector are happy and satisfied, thus enhancing customer satisfaction.
Talking about the success of taxi apps, we came across the latest news about Grab, a Singapore-based ride-hailing app, that has raised $300 million from Invesco. However, creating an Uber clone app or taxi booking app like Grab is not an easy task, as you need to plan for the target audience.
One you need to work on the requirements for the on-demand app solution you are planning, and second, you need to ensure you have the requisite features incorporated into the app for a fulfilling experience.
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Here, we will talk about all the Uber app features you ought to incorporate in your Uber clone app or we can say a taxi booking app to give an enriching experience to the end-users. The idea is to make taxi bookings easy and tracking functions for the users.
10 Uber App Features That Online Cab and Taxi Businesses Can Consider While Developing a Taxi App
Book a ride for now or later
The “book now or later” feature enables you to book the ride, which is the primary feature that your Uber-clone app should incorporate. With the booking feature, the users can easily get their rides and travel with ease from one place to another. With the book later feature, users can easily book their rides for a future trip.
The “how to book” is an important consideration when including this feature. You should have the following input to book the ride
- The pick-up location
- The drop location
- The type of vehicle the user wants to select
- The time and date, in the case of the book later feature
If a user is about to leave office, home, or going for a doctor’s appointment and don’t want to be late, scheduling a ride or advance booking is the best option for them.
So, it is the most important feature of a cab booking app that taxi startups or businesses can consider when developing an app like Uber.
Real-time tracking of driver
When users are in the unknown regarding their driver, they feel very frustrated. This can lower the user’s satisfaction level and also affect their overall experience of traveling in your cab. The best way to deal with this situation is to include the real-time tracking feature in your app with the help of GPS integration.
The feature will enable the users to track the driver’s location and which way he is traveling. In case, the driver has not moved from a particular location or, they are taking a long route, the users can always call them and direct them to the pick-up location. This makes life easy for the users as well as the drivers.
Allow others to follow ride in real-time
Safety comes first for any person, and the riders always feel safe when they can share their ride details with someone close to them. If you allow for the feature in your Uber-clone app, then you have won over your audience’s trust. The idea is to allow someone else to keep an eye on the route taken by the driver, and also let someone know if you have reached home safely or not.
It also helps when you are new to a particular city and are unaware of the route. Sharing the details can also help you get an idea of whether or not the route taken by the driver is right or not. The person with whom you are sharing the details will also give insights into the route taken by the driver. Life becomes easy and secure for the rider as a result.
Multiple payment options
Not everyone is comfortable paying via cash or card for the ride they take. Some riders don’t carry cash while, a few others are wary of sharing their card details in the application. The best way to make it easy for the riders is to include multiple payment options, and allow the rider to select from the different options available.
If the person wants to pay using a mobile wallet, then you should give them the option to avail of the feature.
An Uber-clone that you are developing should offer online as well as offline payments to the user. In some cases, you should also allow the user to opt for prepaid and post-paid rides, and allow them to choose the payment method they find most convenient.
A regular Uber rider who takes the Uber rides for their office comes across several drivers, and after a point, they start having preferences based on their experience with the drivers. The app should also allow the users to choose their preferred drivers as that would help them be the owner of the choice and will give your business an added advantage.
When the user goes to book the ride, always ask them if they have a driver preference. This will appeal to them, and allow them to choose from the past drivers they have had for the ride to the office. If the driver is available, the app will automatically allow the ride to them.
Add multiple drop-off points
Traveling with friends? Each of you lives in different locations along the same route? Allow the user to select multiple drop-off points on your app, thus making their life easy. When you are booking your ride, make sure to add the multiple stops that the driver will have to make along the route. This can be added to the destination itself.
In case your user has to change the drop-offs during the trip, make sure your app allows the same. The app should calculate the fare accordingly. In case you want to split the fare with your friends, make sure to choose the option. The other option that you can opt for is the “adjust on the go” feature, which adjusts the fare as the trip proceeds and you change the drop-off locations.
Driver review and rating
Why a driver’s story is important for the users? You get to know more about the person who is driving you to the destination. For instance, the reviews and ratings tell you a lot about how the driver is, how they behave, and whether they offer a good experience to the riders or not. The users who have ridden with the driver in the past will share their feedback, and help you know what to expect.
As part of your Uber-clone app, this is an important feature. You should allow your users to give honest feedback about the drivers. This will also help you look into what made the experience good or bad. In case, you need to improve something, you can do so with the help of the reviews and ratings that the users have given out. The reviews and ratings are an excellent way of improving your business.
Want to know ride details, including how you were charged? Want to know how much you have spent on Uber rides? Need to know details of your past route including the driver details and other such things? Well, the trip history feature is an important aspect of your Uber-clone app.
Make sure you store the user’s trip history and make it available in their profile. At the same time, trip history should also be a part of the driver’s app. This will help both checks into the trip details as and when required. The driver will be able to track their past earnings with the trip history.
In-app chat or call option
There will be times when the user would want to connect with the driver to know their whereabouts or to direct them. in some cases, the user would want to chat with the support team. The in-app chat or call feature helps them with these things. In fact, if the driver faces trouble finding the address, then they can make the call or chat with the customer and find out the details or get the directions.
In case you are going to choose the same destinations in the future, then instead of typing the same destination again and again, you should save the destinations. This will help you book your rides and manage them faster. Including this feature enriches the overall booking experience that your rider gets with the app. You can save the places by giving them appropriate names such as home, office, second home, etc. You can simply save the details and then just add them to the destination when booking. Your app will recommend these destinations to the user.
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Developing an app like Uber is not an easy task. You need to decide the target audience for your app based on the app idea you have and the segment you are planning to cater to. Apart from defining the plan and the strategy as well as the ultimate goal of the app, you ought to plan for the Uber app features that you ought to include in your ride-sharing app. Make sure to include these ten features as they are basic to the Uber-clone structure.
If you have an Uber clone app idea, decided to build an app like Uber, connect with us for end-to-end app development. We are a leading taxi booking app development company and have already developed over 50 Uber like apps, including different features and functionalities.
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